Under the supervision of the ICTC Director, the Information and Communications Technology Center crafts the direction for the University's IT development. It is composed of three main units that work together to achieve this goal.
IT Operations Unit
The Unit integrates two teams vital to the operations of the department specifically on infrastructure, facilities, and equipment that bolster the IT services of the University. These are the Network and Communications and the Technical teams joined to streamline the delivery of services and standardize operational procedures.
Key services include the following:
Technical
- Computer and computer peripherals troubleshooting and maintenance
- Backup, reformat, computer virus detection and assessment
- Printer and ink request
- Preventive maintenance of all computer equipment
- Evaluation and approval of computer equipment and peripherals for disposal
- Scheduling and technical assistance in video conferencing setup
- Multimedia projector repair and maintenance
- IT equipment repairs
- Procurement, distribution, and/or transfer of computer units
- Project management of IT infrastructure and equipment projects
Network and Communications
- Network administration
- Server management
- Telephone and network cabling setup
- Telephone installation, troubleshooting, and maintenance
- Wired/ wireless connection installation, troubleshooting, and maintenance
- CCTV configuration, troubleshooting and maintenance
- Turnstile and biometrics maintenance
- Project management of network-related projects
Systems and Applications Development Unit
The Unit methodically creates and develops online systems and applications utilized by the University for its multi-faceted operations and student and employee processes. Solutions are carefully and securely provided by the unit’s developers to be able to meet the requirements and necessities of project owners of the University. This is done to keep up with the technological advancements and speed up the University’s processes and services.
Here are its key services:
- System analysis and development
- Upgrade and revision of existing university systems and applications
- System maintenance to provide support to existing system and applications
- System installation and deployment
- System Account Management for security and protection
- Creation of online applications to be used by offices and certain university programs
- Portal creation and integration
Web and Documentation Unit
The Unit takes care of the University website and the documentation of the Center’s potent papers and records. The Web Team manages information, graphic presentations, events, and advocacies made available on the University website. The Documentation, on the other hand, takes charge of developing policies, procedures, training, system manuals and evaluating project documentation of the Center.
Services include:
- Webpage development for offices, colleges, and departments
- Website information and graphics maintenance
- Posting of university events, programs, and highlights
- Content development for portal announcements and uploads
- Development of policies, procedures, forms, guidelines, among other center-related documents
- Quality checking of IT projects documentation
- Documentation of systems and applications
- ITrain series for students and employees
- Trainings for ICT personnel
- Techtip
- TechTok
Heldesk Unit
This new unit functions as the point of contact for all IT support issues and inquiries received by the Center. Aside from taking charge of the job requests received by the Center, the Helpdesk Unit aims to empower and educate users with self-service tools and solutions.
Here are its services:
- Helpdesk and Telephone Operator support (portal and Office 365 email activation and password reset, online, phone and office inquiries)
- Telephone billing and charging in the university
- Basic Troubleshooting
- Online Job Request management
- Zoom/MS Teams Live License Management
- WFH access management
- Portal and email accounts administration, modification, and trouble shooting
- Loading of DLSU-D Sim
- Processing of DLSU-D Internet Bill
- Management of Zoom meetings and assistance in MS Teams