Under the supervision of the ICTC Director, the Information and Communications Technology Center crafts the direction for the University's IT development. It is composed of three main units that work together to achieve this goal.
The Web, Documentation, and Training Unit oversees the University website and manages the documentation of the Center’s key records and publications. The Web Team is responsible for maintaining and updating online content, including information, graphic presentations, events, and advocacy materials featured on the University website. Meanwhile, the Documentation Team develops policies, procedures, and systems manuals, as well as evaluates the Center’s project documentation. Additionally, the Unit organizes trainings and seminars designed to benefit the University community.
The Systems and Applications Development Unit is the unit charged with maintaining the University’s database and developing IT solutions for the University’s various needs. It is led by the SADU unit head who monitors and assigns projects to the programmers based on thorough assessment and planning. The Unit is composed of solutions developers who work in teams to develop applications and systems to make transactions with and among offices more convenient and accessible. The Unit also maintains the myDLSUD portal for students, faculty, staff and alumni members.
The Operations Unit of the ICTC is the combined Network Team and Technical Team of the ICTC. The Units are managed by Operations Unit Head who oversees the projects and assignments of the team members. The Network Team is charged with maintaining and securing the University’s servers, as well as establishing the network infrastructure to provide better connectivity within the campus. The Technical Unit takes point in maintaining the University's computer laboratories and addressing other technical concerns experienced by the University's offices and departments.
The Helpdesk Unit acts as the main point of contact between clients and ICTC personnel. They handle first-line troubleshooting and route requests to the appropriate technical experts. Additionally, they manage incoming calls, directing them to the relevant departments. Their primary goal is to provide outstanding customer service to stakeholders.